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This Members-Only Club Is Bringing a Highly Personalized Concierge Service to Your Superyacht

Acquera club is targeting owners by combining white-glove service with yacht-management expertise. will the idea float, michael verdon, michael verdon's most recent stories.

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A disconnect exists between the high costs of yachting and the services that most owners receive on board. At least that’s how Knightsbridge Circle, an ultrahigh-net-worth membership club, views the superyacht world.

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On the water, this hybrid program combines yacht-management services and individual oversight. The memberships, which cost $50,000 per year and are by application, include a personal manager who takes care of hotel reservations, private-jet bookings, staff recruitment and personal shopping—“as long as it’s legal,” says McNeill—and who will then travel to the Med during the summer yachting season to be on the same time zone as the client aboard the yacht.

Which is how Acquera fits in. Stefano Tositti formed Acquera Yachting Services several years ago, following a long career with other firms in the yachting industry.

While the Knightsbridge personal manager takes care of land-based arrangements, Acquera will handle logistics for the yacht and visits across the Med. “Our group has 22 offices in eleven countries in the Med,” says Tositti. “We will provide ‘the last mile’ for the yachting portion, supplemented by Knightbridge’s luxury approach.”

Now yacht owners, and perhaps just as importantly, the captains, will have the ability to plan out stays and activities in the Med’s most popular destinations but also feel at home on remote islands in less-visited countries.

The idea, Tositti adds, is to “inspire” the clients during their time aboard. “After all, they’re on a beautiful floating villa,” he says. “We want to help them make the most of their holidays.”

Curating charters or personal voyages with local technical assistance is unusual in the yachting industry, so the Acquera Club may be onto a niche. It is targeting American owners that use their vessels in the Med in summer and the Caribbean in winter.

Several fractional providers , also working in a relatively small bubble, claim to be providing similar services, but in different ways. Swiss firm Floating Life does its best to personalize the onboard stay of its fractional owners, whether that means installing private art or procuring favorite wines.

“The owners don’t need to take care of anything,” says Filippo Rossi, Floating Life’s chief commercial officer. “When they’re done, it’s like leaving a hotel room—no worries about crew, cleanup, maintenance, or the other issues that come with yacht ownership.”

Mike Costa, CEO of SeaNet, which has a fleet of fractional Benetti superyachts, also touts personal service as key to the company’s 18-year track record. “We make sure our owners have everything they need to make their trips successful,” he says.

For Acquera Club members, says McNeill, the service will be more targeted and year-round, including curating experiences during times off the vessel. “Our partnerships with some of the most renowned brands in other industries allow us to facilitate the seemingly impossible while always aiming to keep our clients’ preferences at heart,” he says.

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What Is White Glove Service On A Yacht?

White glove service is a premium assistance that involves close attention to detail and an extra level of care, often tailor-made and expedited. It originated from the white gloves worn by staff in elite European households. White glove shipping refers to an elevated level of responsibility with product deliveries, and it originated from workers in luxury homes or businesses who traditionally wore white gloves when touching expensive items such as jewelry.

White glove logistics refers to a delivery service that provides additional assistance and attention to detail upon initial delivery. Standard shipping typically involves getting White Glove Delivery, a specialized and high-level shipping and delivery option created for those who require an elevated level of care, attention, and service. This service is often provided by third-party logistics (3PL) partners.

White glove home delivery is a premium delivery service marked with special attention to details, especially with certain items that require handling with care. The method of white glove delivery is a method of highly-trained experts. The higher the status of a household, the more common white glove service is.

White glove stewardesses carry gloves in their left hand, with their right hand behind their back. Butler service is a modern adaptation of silver service, where staff wear white gloves or use a service cloth to eliminate the need for gloves.

White glove yacht evaluation is available for $149.00 – $2,196.00. When you choose our boat or yacht insurance, you have access to 247 support. Our boat and luxury yacht comprehensive coverages match our service level by going beyond the standard.

📹 Best white glove service – Is MSC Yacht Club Worth it? Pt 3

Long overdue, here is the 3rd part of “Is MSC Yacht Club Worth it” series. We just got off of MSC Seaside so here is a 8min …

📹 WHAT DINNER SERVICE LOOKS LIKE ONBOARD A LUXURY SUPER YACHT.

Ever wondered what preparing for guest dinner looks like onboard the famous Motor Yacht AWOL? Follow AWOL on Instagram: …

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Debbie Green

I am a school teacher who was bitten by the travel bug many decades ago. My husband Billy has come along for the ride and now shares my dream to travel the world with our three children.The kids Pollyanna, 13, Cooper, 12 and Tommy 9 are in love with plane trips (thank goodness) and discovering new places, experiences and of course Disneyland.

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Stunning superyacht service standards and standardised table settings

With thanks to Jet & Yacht Comfort S.L.

As a superyacht stew, it's not unusual to report for work only to find that the plans have changed. For instance, the superyacht owner has suddenly announced that the pre-planned, casual family dinner has now escalated into a silver-service dinner for 12. Among the guest list there will be important VIPs to impress, meaning there's no room for service mistakes.

We look into international superyacht service standards and standardised table settings for the nationalities you might encounter on board. This guide should help stews to understand the types of dining service and tableware expected for each and every occasion.

Superyacht service standards: Adjusting to life on board

As an experienced five-star shore-side waiter or waitress, you may think that you have dinner service down to a fine art, but it is often very different aboard a superyacht. Just as you think you have superyacht service standards in hand, expectations may suddenly change. If the owner of a private yacht has a preferred way of doing things you will need to adapt. .

Regardless, in addition to customary service standards, any stew/stewardess should be sure to know or have:

• Flexible service know-how, adapting to the nationality/demands of guests and occasion in hand
• Clear communication with the crew, and the host or his/her team if in a senior position
• Knowledge of the food and drinks to be served

As a good stew, you will also observe the general rules of etiquette:

• Service is polite and unobtrusive
• Good service is prompt and efficient
• Excellent service doesn’t allow for interruption

You should always ensure that your fingers hold only the rim of all plates served, far away from the food presented. Service standards and table setting are regularly taught by crew training schools,  search for a local course here .

International table settings

Kylie O’Brien, a former chief stewardess and author of The Stewardess Bible , spoke to Dockwalk magazine about international table service. She summaries the expected service standards in its Table Service Part One and Part Two guides:

American-style service: Plated service

Also known as ‘plated service’, American-style service is considered to be less formal than French, Russian or English service, but there's a standard none-the-less.

Dinner service starts with the ‘lady of honour’, who normally sits to the left of the host, and continues round the table clockwise, with drinks served from the right. Food is typically prepared, portioned and plated in the galley and served to guests in the dining room from the left. Empty plates are removed from the right allowing for that all-important unobtrusive service.

The required flatware, glasses, cutlery, as well as salt, pepper and condiments are already found on the table.

Buffet-style service: Informal service

In theory, buffet-style service is the simplest of service styles. In practice, this is not the case – especially when taking place aboard a superyacht!

In buffet-style service, the service team will present a selection of food elegantly along a long table. The challenge comes in ensuring that all dishes are kept well presented, and fully loaded throughout the service - no mean feat with the limited resources on board.

To execute excellent buffet service, a stew must be in regular communication with the galley over supply and demand, all the while replacing dirty plates and topping up empty drinks and wine glasses as they go.

English-style service: Family service

English-style service is a service steeped in social traditions, and the English are known for their appreciation of good manners.

Known also as ‘family-style service’, the meat is prepared in the kitchen or galley before being carved and served up in front of the guests, with accompanying dishes being passed among the guests who serve themselves. Alternatively to this, the plated meat would be served from the right, before the stew serves accompanying dishes clockwise around the table from the right. Dishes are typically left on the table or service station.

French-style service: Synchronised service

French-style service is all about synchronicity, opulence and abundance. This complicated service is not used regularly on board as it requires all interior crew to be available.

In French service, each menu is broken down into three distinct services: Entrée, main and dessert. Each of which has a few dishes to be served at the same time. For example, the chef may present the meat for carving or fish for fileting in front of the guests. Simultaneously the second/sous chef may be preparing the salad or vegetables.

Service crew will then serve guests the platters clockwise, starting at the head of the table. Second and third stewardesses will simultaneously serve accompanying dishes around the table behind, resulting in a flourish of activity.

Russian-style service: A service of toasts!

Russian service is much simpler to execute than French service, in that courses are instead brought to the table plated sequentially, one after the other. If a chef does decide to serve food on a platter, this is served to the guests from the left in silver-service style with accompanying dishes to follow.

Kylie informed Dockwalk that you can easily manage this style of service with just two service crew, as it's a lot less labour intensive. However, she warned, “I would always recommend having a lot of clean plates on hand, because you’ll need to oblige the guests if they want more of the course that was previously served.

“You will also need to take into account your Russian guests’ love affair with the toast. In general, Russian guests like to offer a toast at the beginning, during and at the end of the meal, so make sure you have plenty of appropriate glasses and beverages of their choice on hand.”

Silver service: Formal service

Butler service is a modern adaptation of silver service, which sees staff wearing white gloves or using a service cloth to eliminate fingerprints on, and burns from, hot plates.

A silver spoon and fork is used in the right hand as a tong to serve food, moving food from the service platter to the guest’s plates, always from the left-hand-side. Drinks are always served from the right. Staff will present accompanying dishes from the left-hand side for guests to serve themselves, with empty plates removed from the right.

Tableware and table linens for superyacht dining occasions

With bespoke designs, there's a different table linen and dinnerware set available for every dinner service on board – if there's the space to store them!  Discover our top 10 luxury tableware designers here .

Tatjana Jarkovoj of Jet & Yacht Comfort advised on the table linens for all meals served aboard in the day . She said, “Usually it's expected that heavy-cotton table linens are used for breakfast and lunch, while a fine linen such as Egyptian cotton or heavy satin is better placed for dinner and formal occasions. My favourite designs are natural colours and pure Egyptian cottons. I also like satin linens, which give the table setting a real shine. Jacquard tablecloths are however very popular for their detail.

“I recommend that any superyacht has a minimum of two sets of table linens on board, but three is perfect to welcome any and all occasions.”

Read more superyacht service and tableware tips , or search for luxury tableware suppliers for your next dinner service .

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USGG 50-Ton Master Captain Jeff Vegas

White Glove Captain Services

Main Content

Don’t gamble with your sailboat, you’ve heard the term ‘salty’ as it refers to someone’s demeanor, right.

Sailors are sometimes referred to as ‘salty’. It basically means the person is gruff, or abrupt, as opposed to polite and pleasant. I am fascinated by the number of salty captains that exist in the world. Honestly I think 4 out of every 5 I meet are salty. Now, to be fair, if a boat I was on was in some kind of peril, I would be happy to have 9 out of 10 of them helping me resolve issues, because of their competence, but when someone is trying to hire one of these ‘salty’ captains, and their demeanor seems to imply that the customer is wasting their time it’s awkward at best.

Of course if that customer goes on to the next captain and he/she treats them the same, by the time they get to the 4th one, they will probably hire them based on their competency, and just wish they weren’t so salty!

I take a customers first approach. I want you to be WOWed by your experience from the moment you first contact me until the job is done, and I have plenty of testimonials to back that up! (and I am very competent and very safe)

“White Glove” Captain Services

Top Hat and Sails will deliver your sailboat from one port to another. Maybe your family is going to vacation far from your home port, and you don’t have time to personally move the boat to your vacation destination. Or maybe you do have the time, and you need an experienced captain and or crew to join you. And of course I would be happy to return it to your home port when you are done. When your boat arrives in your new destination, you won’t even know we were on it. It will look exactly like it did when we picked it up, as if fairies magically moved it.

Instruction

If you have purchased a sailboat and would like to learn how to safely operate it, Top Hat and Sails would be honored to patiently help you with that. Casting off & docking, rigging & sails, ropework, tacking, jibing, anchoring, right-of-way rules, avoiding collisions, sailing at night, electronic navigation, paper charts, compass, marine engine maintenance, weather considerations, shaping a course, man-overboard procedures, using the tender and more, we will help you learn to cruise your new toy and become the belle of the bay!

Well, I passed the Small Boat Sailing merit badge easily and looked forward to the following summer, when I would get another week of sailing. I loved it so much, the following summer (now 16) I applied for and was hired as waterfront staff for the camp, teaching the skills I had learned in previous summers and sailing all summer long.

About 5 years later I would move to Las Vegas and take the cat with me… but my new wife would not let the Hobie live in our garage and the Las Vegas sun is not kind to fiberglass, so I sold her.

I continued to try to sail when I could and slowly, for me, racing small boats gave way to relaxing on larger boats.

Shortly after obtaining my USCG Master 50-Ton, I got a 46′ Hunter.

Don’t Just Take Our Word For It!

he literally will bend over backwards to make you have the best day ever…” Click here for more testimonials

Top Hat and Sails FAQs

What are the different types of sailboats that you can deliver.

We deliver monohulled, catamarans and trimaran sailboats. They can be wood, fiberglass or metal hulls.

What are the requirements to hire you to deliver a sailboat?

For the safety of the crew, and the sailboat, the vessel must be in excellent mechanical condition with certain safety equipment present and able to perform their proper functions so it is able to safely handle the distance to be travelled. I will always provide a list of specific maintenance items that must be completed prior to departing.

Some insurance companies may have additional requirements so it's not a bad idea to check with them too.

How much does it cost for sailboat delivery?

Every trip is unique and has its own needs, and different insurance companies have different requirements. I give each customer a customized estimate based on their needs and the needs of their insurance company.

Can I, as the owner, be part of the delivery crew?

I am happy to include an owner on a delivery. If the owner is experienced, they can be part of the crew. If they are not experienced, we will still need a full crew, however, I will begin to teach the owner how to operate their vessel safely during the journey. Keep in mind the lessons during the delivery may or may not be enough time to give the owner all of the instruction they desire, depending on their goals.

What ports do you deliver sailboats to and from?

Loosely speaking, we will deliver a boat from and to any port that it is safe to do so. Some considerations are hurricane season and any turmoil in the region. The most common ports inquired about are on the east and west coast of North America & Central America as well as the Caribbean.

Do you deliver sailboats up the Baja Bash?

Yes. The trip north to the West Coast of the United States along Baja California from as close as Turtle Bay (Bahia Tortuga), also known as the Baja Bash is not the most pleasant trip you (or I) can take in your sailboat, but yes I will deliver from Mexico, north to the coast of California, Oregon & Washington.

What is the longest delivery you have completed?

In 2024, I delivered a Leopard 42 catamaran from Fort Lauderdale, Florida to San Diego, California (yes through the Panama Canal). The trip took 66 days and went 5,209 nautical miles.

What are the different types of private sailing lessons that you offer?

I offer two types of sailing lessons:

• Private sailing instruction, on your vessel, is designed to have you focus in the specific areas you want to address. A common reason people hire me is that although they have been sailing for a few years, they recently acquired a boat that is very different from what they are used to operating (such as a larger sailboat or switching from monohulled to multihull or the other way around).
• A merican S ailing A ssociation (ASA) certifications are International recognized, so, as you progress through the courses you'll be able to sail throughout the world based on your certification. The ASA system has eight primary levels of student certification from basic all the way to advanced. (Often these can be aboard your vessel, privately, or in a group setting through a local ASA school that I am affiliated with)

Certification courses like ASA and US Sailing are fantastic, but they have their own goals, and those may not be your goals, so let's talk about your goals and get you on a path that meets them.

Can you teach me to sail my boat while we go on a trip?

Absolutely, yes. If you don't want to wait to become proficient to go on a sailing trip, as long as there is a private cabin for me, (or proper accommodations for me, if it is a short day-trip), we can get provisions and shove off right away.

What if I don't want to learn, I just want you to Captain my sailboat and take me places?

Also, yes, as long as there is a private cabin for me, (or proper accommodations for me, if it is a short day-trip).

What does it mean that you are a USCG Captain?

I am a highly trained and experienced sailor who has been certified by the United States Coast Guard to carry passengers for hire. This means that I have met the highest standards of safety and seamanship, and that you can trust me to keep you and your sailboat safe on the water.

Let’s Get Connected Today!

Call (or whatsapp) for a quote.

  702-369-6000

or use this to Drop Us a Line

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Now available: “white glove” service for our marine customers

Posted By: Stuart Sweet June 28, 2024

If you have a luxury yacht, you know the importance of having things “your way.” If you have a larger yacht, you probably have a captain who takes care of it. That captain’s busy with a lot of things, not just steering the boat. No matter where you fit as part of the marine world, you’re probably looking for ways to do more in less time.

When was the last time anyone reached out to you and said, “don’t worry, we’ve got it from here…”

That’s exactly what we’re doing with our new “white glove” service. It’s this simple: we take care of everything involved with your satellite TV service. We arrange for the installation, handle the activation, and take care of all the little details like temporarily suspending service or changing vessels. You get one point of contact who will take care of it all!

Satellite TV? Yes, satellite TV

Chances are you’ve heard a lot in the last year about new satellite internet opportunities. You might have even jumped on board with one of those companies who are shaking up the world with their new satellite plans. Those plans are great for those on land, but things are a little different with marine customers.

You see, satellite internet plans for marine aren’t unlimited. You get a fixed amount of data per month and once you get past that amount, you’re into costly overages. What they don’t tell you is that it takes a lot of data to stream video. Start with a generous-sounding data plan, watch streaming apps for four nights straight, and you’re probably out of data until next month. A lot of our marine customers have found this out the hard way.

Satellite TV gives you live video all month for the same low price. It works the same whether there is one TV or 100 on the boat, and there’s never any buffering. Satellite is still home to the most popular shows and sports programs. Our commercial customers can even still get NFL Sunday Ticket over satellite. Satellite TV is a big win for marine customers, especially folks who already have the hardware and turned it off because they thought they wouldn’t need it with an internet plan.

More people are coming back to satellite TV every week because it just makes good common sense. But, satellite TV by itself isn’t the whole package. Don’t you deserve the whole package?

Getting the service you deserve

Our marine customers have found out the hard way that it takes special training to support them. Our team is 100% ready to take care of you. We understand what makes marine satellite TV different, because we’ve done thousands upon thousands of marine activations in the last two decades. We have it down to a science. When you’re looking for an easy, painless experience, we’re the ones you want to call.

Does all this sound good to you? Find out more about our “white glove” service by calling us at 888-233-7563. We’re here for you during East Coast business hours. When you get connected with that one point of contact, they’ll give you their direct contact info and you’ll be able to reach them after hours in most cases as well. Want to know more? Call us or, if it’s after hours, fill out the form below.

About the Author

Stuart Sweet

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White Glove Yacht Evaluation

$ 149.00 – $ 2,196.00

White Glove Yacht and Boat Valuation Service – Send a Yacht Butler to evaluate a boat on your behalf! Full details below, or select variables to view pricing…

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Discover the ultimate tool for both aspiring yacht owners and for sellers with our White Glove Yacht Evaluation service, our second most popular product here at Yacht Butler Boat Care.

Tailored for those seeking to buy a boat without the hassle of travel or aiming to sell their vessel at the right price, our service offers a detailed Butler Report enhanced by feedback from qualified yacht brokers and marine surveyors, providing a thorough inspection along with an insightful market valuation.

Why Choose Our Vessel Valuation Service?

Whether you are across the sea or just across town we will visit boats in Metro-Vancouver, Richmond, Nanaimo, or anywhere of Vancouver Island, our Vessel Valuation Service brings the boat market to you. With a base fee of $149 for vessels under 40 feet and $249 for vessels ranging from 40-85 feet, we provide an affordable yet comprehensive look at potential or existing investments.

Are you looking at lots of boats? Our “5-pack” option provides an overall savings of 20%, ideal for the tough-to-find dream yacht.

Service Breakdown:

• Personalized Viewing and Inspection : Our knowledgeable and experienced Yacht Butler will coordinate directly with the seller for a boat viewing, attending in your stead to view the vessel. The inspection includes a full video walkthrough, reviewing all systems and critical components, ensuring no stone is left unturned.
• Expert Unbiased Analysis : After the inspection, our summary findings are reviewed by partner Yacht Brokers and Marine Surveyors who add invaluable insights regarding the vessel’s overall condition, market value, opportunities, and areas needing attention.
• The Butler Report : The report is quickly finalized and sent to you, featuring an executive summary, a detailed inspection checklist, highlighted concerns and recommendations, and a valuation summary. This includes a review of current comparable market listings and a Sold Boat History from YachtWorld, providing a clear picture of the market standing of the vessel in question.

Additional Purchase-Related Services:

Beyond valuation, our Buyer’s Broker services are at your disposal for any aspect of the yacht purchasing process. From offers and negotiations to mechanical inspections, marine surveys, sea trials, liens searches, and final purchase documentation and title transfer, we stand ready to ensure a seamless transaction.

Who Can Benefit?

• Out-of-Town Buyers : Save time and resources by letting our Yacht Butlers do the legwork for you.
• Sellers : Gain an unbiased valuation of your vessel to position it competitively in the market.
• Enthusiasts and Investors : Keep a pulse on the market with our detailed reports and valuation services.

Service Areas:

Our Vessel Valuation Service is proudly offered to clients in Vancouver, Nanaimo, Richmond, and across Vancouver Island, ensuring comprehensive coverage for all your yacht valuation needs.

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Service Q&A

by theyachtstew

I recently received an email from a lovely Yacht Stewardess that is about to take on her first Head of Service Role! She had a few questions for me and I thought it would be great to share them with all of you!

When stepping into a Head of Department role for the first time, it can seem rather intimidating. So this is your reminder that we all started somewhere and you are NOT expected to know everything. Go into the role with a determination to learn as much as possible with the resources available to you and focus on training your team. You will have the occasional “oops”, but don’t let that defeat you. You’ve got this!! I wouldn’t be able to recognize the Chief Stewardess I was several years ago and I know through my countless “oops” moments, I’ve become stronger & more aware of what my job entails.

*Please note that as is the case with everything I publish, below is just my  opinion  & based on my past experience. There are bound to be differing opinions.   I welcome your experience & would love to hear from you in the comments if you have further experience on any of the topics we are about to cover:

Before we get into the questions, I wanted to touch base on two basic rules:

• Serve from the left
• Clear from the righT

Question 1:

Do you put a napkin on top of your charger plate and under your ‘bread/salad/starter plate?

In traditional English Silver Service, you can either place the napkin to the left of the fork or on top of the salad plate. I have always placed the napkin on top of the salad plate as it takes up a lot less space on the table & can then become a part of the table setting.  

Question 2:

Do you remove your charger after your main (with the plate when they’re done) or after the starter?

Chargers are used to assist in preventing spills, drips or crumbs from the pre-dessert courses. If there are any spills onto the charger plate during these courses, remove & replace with a clean charger (I always have an extra full set of plates & cutlery at the service station ready). Chargers MUST be removed prior to dessert. As you are clearing after the main course, remove all items from the table that are not needed for desert.  

Question 3:

 Does the Head of Service ALWAYS have to lead service? Is it ok if other girls lead on other nights?

My personal opinion is that it’s our job as Head of Department to train the girls well enough that they are able to lead service by the end of the season. It may not be appropriate if the Owner prefers to have the Head of Service lead every meal however, if that is not the case, then go for it! I try as much as possible to give the girls the opportunity to lead a service.

Start small – have them lead cocktail and canape hour, review the service and make note of what needs to be worked on. I personally think it’s crucially important to ensure the girls know what to do just in case you get sick during a guest trip etc. A flu-like bug spread through my crew last summer season & my 2nd Stew looked after the Interior for the day & she absolutely nailed it.

*The biggest compliment is when a stewardess takes what you have taught them & flourishes. Too often we become insecure & feel the need to show constant power in our position – know that they are great because you have taught them to be so. 

Question 4:

If the main guest asks for red wine for a meal, should I only place the red wine glass on the table or also place white in case someone wants a white?

I always place at least red & white wine glasses on the table (especially if a guest has requested red). I’ve worked for Owners who always started with champagne and then processed with various wines throughout the meals, so I would ALWAYS set water, champagne, white and red.

Alternatively, if you have a guest on board that has been drinking the occasional glass of red even when the menu is only fish, you can always have a tray on the wine station with additional glasses ready or set the red glass as soon as the guest sits down. (Judge the situation, will the guest appreciate that you have noticed they have been drinking red? If so, set it as soon as they sit down instead of waiting to see if they will ask.) It really depends on the formality of the service. Really formal? Set the table with all glasses. Slightly informal or privately owned? Set what the Owner typically drinks with a backup set of glasses at the wine station.  

Once the wine is poured, should the remaining wine glass or unused wine glass by a guest be removed straight away?

I personally always remove the additional wine glasses unless it’s a special occasion and the guests would like to do a champagne toast during the meal. I never put away the glasses, instead, they are removed with a   white glove and placed at the wine station. Then if a guest would like to change glasses, it’s a very quick & discrete change.  

Question 5:

Should dessert cutlery be ‘pulled down’ from above setting before dessert is served or left for them to pick up themselves?

I always have one stewardess walk around with white gloves on and pull down the cutlery before dinner. Sometimes you will find that the guest has already done it, however doing it for the guests ensures a level of formality is maintained during service.  The beauty of formal service is that the guests shouldn’t have to do anything, they are treated to an elegant performance if you will & as Stewardesses, it’s our job to ensure every minor detail is looked after. 

Question 6:

White gloves? Do they have to be used during every service? (I see some boats strict about this but find it a little weird because they tend to be a little slippery.

Traditionally in Silver Service courses, they teach that no fingers are allowed to touch the rim of the plate except for when you are clearing. This is easily done when doing silver service as you keep the platter on your palm while using your other hand to serve the guest.   I have never had to use white gloves during plated service and since all of my previous Chief Stew’s allowed the girls to use their bare hands, I do the same with my girls.  

I use white gloves when:

•  Setting the table
• Replacing cutlery, plates, glassware, etc. during service
• Presenting a cake/dessert to the Owners before it gets cut

Since I have such minimal experience with White Glove service, I reached out to Cantleigh (@yachtstewsecrets) and asked about her experience!

The first job I had was a service stew on a boat owned by people who owned your best hotel in the world … needless to say service was silver service breakfast lunch and dinner (white blazer, bow tie … the works) so we always had white gloves on in the interior no matter what we did. I’ve become so attached to them as most of the boats since I have always been required to where them. On my last vessel our owners were English and of the same background as my first boat. Even when we mixed casual family style the owner said the white gloves where hygienic but personally I think they liked the look it brought. They do come in handy though during service when you notice any smudges or fingerprints haha. They are a serious pain during service if you aren’t super sturdy and get sauce on them… they look great but are a huge amount in the laundry. You get so many types but personally I prefer the smooth over the gripped palm as they grip a bit too much and you can’t wipe any smudges with them. You get used to them quickly. I was told specifically when I joined that the Owner wanted us to wear gloves, so I haven’t had the conversation with an Owner yet as to whether or not they prefer them.

Be sure to click HERE to learn how to train your team on Tablesettings

I really hope this has been informative & helpful to all of you!! Would love to know your thoughts in the comments below.

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RECRUITMENT AGENT

After 8 adventurous years of working on yachts, Taryn decided to return to life on land. She currently lives on the coast of sunny South Africa. Fresh off the yachts and having worked in high-end resorts and hotels, Taryn has a broad knowledge of what the industry needs and is well-qualified to find the perfect match for both crew and the yacht. Taryn’s friendly, kind demeanour and passion for the industry ensure to provide excellent and professional communication with clients and crew at all times. When Taryn is not working you can find her on the beach, participating in any form of outdoor activity or sharing a bottle of wine with family and friends.

Ciara joins our team with 5 years of experience in the industry and is based in Bristol, UK. She brings her people skills and passion for luxury customer service into recruitment whilst maintaining a calm and kind nature for both crew and clients. When not working, Ciara continues studying music history and classical music performance and enjoys walks in the countryside with her husband and sausage dog.

Mandy has 8 years of experience in the industry and brings her A-game from the South of France. She brings a unique and energizing perspective with 5 years of land-based recruitment experience in London and is sure to make anyone feel welcome with her kind-hearted nature. When she’s not working, she can be found spending time with her husband and daughter, enjoying the beauty of France.

Eloise brings 3 years of experience in the industry to our team. Currently living in South Africa, Eloise was the first member of the TYSR team and has since built lasting relationships with clients and crew. Eloise splits her time between South Africa and TYS HQ in the UK. She is incredibly caring and ensures all crew and clients get the best possible support, with high standard of customer service. When not working, Eloise spends time with friends and family enjoying wine farms and safaris in sunny South Africa.

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Gemma founded The Yacht Stew in 2016 and has over a decade of experience in the industry. When she founded TYS she wanted to create a community for people in the industry and create an incredible support network that was both informative and nurturing. She brings her keen eye for detail, and her incredibly compassionate perspective to anything she does, and is sure to get anyone inspired. In her spare time Gemma loves to be with family and friends, or out exploring and traveling with her husband.

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HELLO, I'M

Tara Folenta

More than just Crew

Chief  Stew

Event Planner

Eco Yacht Outfitter

Massage Therapist

[email protected]

(650)-520-1524

MY BACKGROUND

I came to Florida with no anticipation of joining the Yachting community. However my a passion for the ocean, travel and high end service lead me to the amazing career I have today. I have a professional background in event planning as well as formerly running a very successful massage therapy practice. I hold a degree in digital marketing, a current massage therapy license, as well as a current STCW. I pride myself on high-quality, efficient, and complete service that is sure to impress every owner, charter, and team member.

Marine Experience

See CV for detailed description

84' Azimut | M/Y Call D Out

Turnberry Marina

76' Riva | M/Y Little General

Lauderdale Marine Center

Deck Stewardess

64' Neptunus | M/Y On The Marks

Solo Stewardess

95' Sunseeker | M/Y Jade

Miami Beach Marina

Stewardess/Management

35' Searay | M/Y Schantzie

Miami Beach marina

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WHAT I BRING TO THE TABLE

White Glove Service

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Eco Yacht Outfitting

Floral Design

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Certifications 

TIPS Bar Service Certified

Certified Massage Therapist

Event Management

Floral Arrangment

Digital Marketing

What I offer

On-site Massage Therapy

Deckhand & Mate Crew

Complete Eco Yacht Outfitting

Travel Planning and Trip Detail Organization

Event Planning

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Where I travel

Fort Lauderdale

Boat Shows: Annapolis Sailboat Show

Dates: October 10-14, 2024

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Veteran Yacht Sales is a veteran-owned company offering luxury yachts with a focus on customer satisfaction, safety, and integrity. We provide a variety of coastal and offshore vessels for both experienced sailors and first-time buyers. Safety is key, with complimentary vessel inspections and Rescue Swimmer Certification. Additionally, we proudly donate a percentage of profits to veteran causes, combining our passion for yachting with giving back to those who served.

Our Mission: We aim to help military members, public servants, first responders, and their families through our activities in the boat industry. We will accomplish this by providing exceptional service and value to our customers and trade partners while contributing a portion of our profits through our Partner Giving Program .

Why Choose Us: List your yacht with us for the service, results, and knowing that you are helping support worthy causes.

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The Dufour 520 Grand Large is a beautiful cruising sailboat that combines elegance with performance.

• Overall Length : The Dufour 520 Grand Large stretches to  49 feet and 11 inches (15.2 meters)  from bow to stern.
• Hull Length : The actual hull length is  48 feet and 5 inches (14.75 meters) .
• Waterline Length : When she’s slicing through the waves, her waterline length measures  44 feet and 10 inches (13.67 meters) .
• Beam (Width) : She spreads her wings with a  beam of 15 feet and 8 inches (4.8 meters) , providing ample space for comfortable living aboard.
• Draft : When it comes to dipping below the surface, her draft reaches  7 feet and 6 inches (2.3 meters) .
• Light Displacement : The Dufour 520 Grand Large weighs in at  33,609 pounds (15,245 kilograms) .
• Ballast Weight : Her ballast, crucial for stability, is  8,977 pounds (4,072 kilograms) .
• Sail Area : For those exhilarating moments under canvas, her upwind sail area spans  1,085 square feet (100.8 square meters) .

Our Administrative Support Team and trusted trade partners will expertly guide you through every aspect of a vessel transaction, including escrow services, USCG documentation, state registration, vessel LLCs and trusts, marine insurance, and financing.

Our USCG Licensed Captains offer yacht deliveries, sea trials, vessel handling, docking, and required sea time for insurance purposes. Each captain has an up-to-date USCG resume, liability insurance, and consistently receives 5-star reviews from our clients.

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White glove service

All of the pieces we handle for our clients require specialist care and attention. Our white glove service takes this personal approach to the next level. The handlers who move your artworks, antiques or interior design pieces will all be highly experienced professionals. They’ll understand the individual care that each piece requires, and how it should be packed, moved and installed in the safest possible way.

The professional and courteous service plus exemplary packing skills are the only choice for us when shipping priceless antiques around the world

Adam Kaye, Butchoff Antiques

Working closely with you and with the entire process managed by a dedicated project manager, they will deliver the pieces inside your chosen destination. They will then unpack every piece individually, before placing and installing each item in the location you need. Finally, our white glove teams will make sure that all packing debris is removed from the premises when they leave, and it is disposed of responsibly.

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Miami art week

The need We were asked to plan and coordinate the collection and shipping of artworks and sculptures... more

Delivering an interior design project for a yacht in Gibraltar

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Installing a sculpture at a London hotel

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Our clients trust us to always deliver a discreet and personal service and we take that responsibility very seriously. We will never share your details, or the details of the objects we move for you, unless you explicitly tell us that you’re happy for us to do so.

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Privacy Overview

Exploring the Benefits of White Glove Delivery

• August 21, 2024

In the complex and fast-paced world of logistics, white glove delivery shines as a premium service tailored for those who demand the highest level of care for their valuable and delicate items. Whether transporting priceless artwork, fragile antiques, cutting-edge electronics, or big and bulky items, white glove service ensures that every item is handled meticulously and delivered safely to its final destination.

This post explores common service tiers, the benefits of a white glove experience, and why customers love it.

What is white glove delivery

White glove transport and delivery is a specialized service beyond standard delivery options . It involves close attention to detail and care, ensuring that items are delivered, unpacked, assembled, and placed in the desired location within the customer’s home or business.

White glove experts receive specific training to deliver and assemble products on-site and use specialized equipment if necessary.

Common white glove service tiers

White glove delivery service can vary from carrier to carrier, but it typically includes several key tiers beyond standard delivery service:

• Standard white glove service typically includes delivery to the consumer’s room of choice and the unpacking and removal of packaging materials.
• Assembly and installation often involves assembling furniture or installing appliances so they are ready for immediate use.
• Enhanced white glove service is reserved for high-value or fragile items. This tier includes additional precautions, such as specialized packaging and transportation methods, to ensure safe delivery.

To elevate the delivery experience , here are some extra steps carriers often take when providing white glove service.

• Preparatory inspections : Some services offer pre- and post-site inspections before assembling the shipped product to prepare last mile carriers in case special configuration is required during setup.
• Protective packaging : White glove service providers maintain rigorous standards to ensure your goods are protected from damage. They use high-quality packing materials such as wooden crates, packing peanuts, styrofoam, mover’s wraps, bubble wrap, glass masks, and cardboard. Additionally, measures are taken to secure the items during transit and safeguard them against moisture and other elements or conditions.
• Delicate handling : Shipments are managed with exceptional care throughout the packaging, shipping, delivery, and setup process. The white glove staff is trained to address each item’s specific requirements, ensuring all unique considerations are meticulously observed and carried out.
• Safe, clean transportation : White-glove services utilize well-maintained and secure vehicles operated by trained professionals to ensure the safe transport of your items.
• Attentive service : White glove professionals are trained to transport goods quickly and safely every time. A white glove service provider is typically available to answer questions throughout the shipment process and provide feedback afterward.
• Product assembly or dismantling : When customers choose product assembly or dismantling services, delivery experts will transport the shipment to the specified location and efficiently set it up. Additionally, they will dismantle and remove any old items being replaced, ensuring a smooth and timely process.

Interested in elevating your delivery service?

Benefits of premium delivery service.

Partnering with a carrier that offers white glove delivery service comes with numerous advantages for your business, particularly when it comes to handling valuable or delicate items:

• Peace of mind : Knowing that items are handled by professionals trained to provide special attention to detail ensures a stress-free delivery experience for everyone.
• Convenience : The comprehensive nature of white glove services, from packaging to placement, saves time and effort, allowing you and your customers to focus on other important tasks.
• Safety : With services that include assembly and installation, your customers can rest assured that their items are set up correctly and safely and are ready for use and enjoyment.
• Professionalism : White glove transportation teams have the skills and tools to handle a wide range of items, ensuring they are delivered in pristine condition.
• Satisfied customers : Offering white-glove delivery services can significantly improve customer satisfaction by providing a premium, hassle-free service.

The value of white glove delivery service

Many people opt for white-glove-focused business offerings for the peace of mind they provide, knowing their items will be handled by a professional with care. Finally, the personal touch and attentive service are greatly valued by many consumers.

Finding the right delivery service for your business

At Bungii, we specialize in providing custom, large item delivery solutions designed to meet your unique business needs. With our standard white glove service, one of our certified delivery pros will transport the item to the room of choice, unpack it, and dispose of the packaging. Contact us today to see how Bungii can help you turn delivery into a differentiator for your business.

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Garibaldi Castle is a sprawling medieval construction that dominates the small town of Khryashchevka, Samara. Built in the Neo-Gothic Style the intricate facade, Historical exhibitions, and dazzling stories that runs through the Castle walls will leave you in wonder. Discover an all-new land that celebrates the magic of ancient history. Relive the romance of the Renaissance Era and magic of the past as the heroic tales of rebellion and royalty come to life with Garibaldi Castle’s extraordinary sculptures and gorgeous scenery. You’ll be swept away like never before! Here at Garibaldi Castle your wildest fantasies become a reality. Discover the imminently glamourous and magnificently quirky around every corner of our castle. Reflect on the regal beauty rich legacy of our world’s history. Every decorated archway and castle corridor leads to new medieval explorations that bring the vision to life.

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Discover a place like no other and experience an all new, one-of-a-kind adventure. Nestled in the small town of Khryashchevka, Samara, Russia a medieval secret is waiting to be unveiled. Come join us for the enchantment, fun and adventure. Be apart of Garibaldi Castle and make memories that will last a lifetime.

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World-class amenities unite with sheer luxury and unique surroundings, to make sure that there’s nowhere you’d rather be. Let the story unfold as you explore the castle grounds on a magical horse and carriage ride, all while taking in the captivating views of medieval architecture that encompass you.

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There’s a regal atmosphere amidst the Garibaldi Waterfront Oasis where the sunsets cast a sparkle over the Tranquil Samara River. If you dare to spoil yourself, take a voyage on the new Garibaldi Yacht, a decadent treat not to be missed. Feel the light breeze and enjoy spectacular waterfront views from our lounging area where modern meets traditional that will leave you telling stories for years to come.

Lysanderhöhe (Am Trakt Mennonite Settlement, Samara Oblast, Russia)

Lysanderhöhe was a village of the Am Trakt Mennonite settlement in the province of Samara , Russia , founded in 1864, consisting in 1897 of 22 farms, with a population of 119. A part of the population joined the trek to Turkestan in 1891, while others immigrated to America. In 1914 the population was 146. Franz Bartsch , the author of Unser Auszug nach Mittelasien, was the teacher of the village school. After the Revolution of 1917 the cultural and economic level of the village began to decline. Some of the inhabitants went to Canada and others were exiled. Little is known about the fate of those who remained and the later status of the village.

Bibliography

Dyck, Johannes J. based on a text by W.E. Surukin. Am Trakt: A Mennonite Settlement in the Central Volga Region . Translated by Hermina Joldersma and Peter J.Dyck. Winnipeg: CMBC Publications, 1995.

Hege, Christian and Christian Neff. Mennonitisches Lexikon , 4 vols. Frankfurt & Weierhof: Hege; Karlsruhe: Schneider, 1913-1967: v. II, 709.

Surukin, W. E. und Johannes J. Dyck. Am Trakt, Eine Mennonitische Kolonie im Mittleren Wolgagebiet .North Kildonan, Man., 1948.

Cite This Article

Krahn, Cornelius. "Lysanderhöhe (Am Trakt Mennonite Settlement, Samara Oblast, Russia)." Global Anabaptist Mennonite Encyclopedia Online . 1957. Web. 19 Sep 2024. https://gameo.org/index.php?title=Lysanderh%C3%B6he_(Am_Trakt_Mennonite_Settlement,_Samara_Oblast,_Russia)&oldid=144294 .

Krahn, Cornelius. (1957). Lysanderhöhe (Am Trakt Mennonite Settlement, Samara Oblast, Russia). Global Anabaptist Mennonite Encyclopedia Online . Retrieved 19 September 2024, from https://gameo.org/index.php?title=Lysanderh%C3%B6he_(Am_Trakt_Mennonite_Settlement,_Samara_Oblast,_Russia)&oldid=144294 .

©1996-2024 by the Global Anabaptist Mennonite Encyclopedia Online. All rights reserved.

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